Repair request

Privacy Policy

Solomon and Collier Realty Limited respects your privacy and is committed to protecting your personal information in compliance with the New Zealand Privacy Act 2020. 

This Privacy Policy applies to all personal information collected by us, or submitted to us through online or offline sources, including but not limited to information collected or submitted through our website. 

This Privacy Policy outlines how we manage the information we collect.

 By providing personal information to us, you are accepting and consenting to the practices described in this Privacy Policy. If you do not agree with any of the terms outlined in this Privacy Policy, please do not submit any personal information to Solomon and Collier Realty Limited.

This policy does not limit or exclude any individual rights under the Act. If you wish to seek further information about the New Zealand Privacy Act 2020 please visit www.privacy.org.nz.

Changes to this Policy

We may change this policy by uploading a revised policy onto our website. The change will apply from the date that we upload the revised policy. 

This policy was last updated on 17 November 2021.

Personal Information Collected/submitted to Solomon and Collier Realty Limited 

We will collect your personal information where you choose to provide it. The type of information we collect depends on the nature of our relationship with you. We will only collect the personal information necessary to provide the services we have been engaged to provide.

 This information required may include:

• Individual Names
• Contact Details (e-mail address, contact phone number, physical address)
• Identification Documents (drivers license, passport, 18+ card)
• Employer details 
• Personal Reference Details 
• Income details 
• Covid-19 Vaccination Status 
  

When collecting information from you, we may collect it in ways including:

• In person, by telephone, letter, or e-mail
• Tenancy application forms 
• Through your access and use of our website
• By requesting information or material from us
• Completing surveys and entering competitions 
• Providing feedback or Complaints
• Subscribing to our database 
• Attending open homes
  
  

We may also collect personal information from third parties including:

• Application forms submitted to us, by you through Tenancy Services Portal (www.tpsportal.co.nz) 
• Law enforcement agencies and government entities 
• Enquiries sent to us from you, through third party provides including by not limited to: www.realestate.co.nz , www.trademe.co.nz, www.oneroof.co.nz , www.homes.co.nz , www.myplace.co.nz, www.facebook.com, www.solomonrealestate.co.nz 
  
  

How we use your personal information

We collect and use personal information to provide the information and services that you requested from us. We will not collect your personal information unless it is lawful to do so. We may use your personal information if required to:

• Verify identity
• Provide services 
• Market our services 
• Undertake relevant credit checks and reference checks where necessary
• To bill and collect money that is owed to us
• To respond to communications including complaints 
• To protect and/or defend and enforce our legal rights and interests
• Comply with our legal and regulatory obligations including but not limited to Anti Money Laundering/Counter Financing of Terrorism and audit and reporting requirements. 
  
  

Disclosing your personal information 

We do not use personal information or disclose it to another organisation unless:

• It is reasonably necessary for one of the purposes described above
• Required or authorised by law, court, or tribunal 
• It is necessary to protect the rights, property, health, or personal safety of the public or our interest, and it is unreasonable or impractical to obtain individual consent
• Consent has been provided
  
  

Internet Use

Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third-party website, and we are not responsible for the privacy policies or the content of any third-party website. 

While we take reasonable steps to maintain secure internet connections, if we are provided with personal information over the internet, the provision of that information is at the individuals' own risk. 

Contacting us

You do not have to provide your personal information with us. If you choose not to provide necessary information when requested, we may be unable to provide certain information or services to you where personal information is required to do so. 

If you have any questions, concerns, or queries about this privacy policy please contact our compliance officer on 06 867 1407 or e-mail office@solomonz.com. Our physical address for service is 124 Bright Street, Gisborne 4010.